FAQ

Where does this store ship from?

Shipments will be coming from Manila, Philippines

What is this store's return and exchange policy?

For items that are subject to return and exchange, we must be informed within 24hrs after the delivery. Azkals Store has the right to refuse return and/or exchange items that have undergone alterations, worn/washed, and intentionally/accidentally damaged by the customer.

Item can be exchanged with an item of the same price or higher but customer will have to pay for the difference.

Do you accept orders placed outside of the US?

Yes

How long will it take to receive my order?

We will ship the orders within 48 hours after we receive them. This is applicable on weekdays only (eg if you place your order on Friday, please expect your jersey/s to be shipped the following Monday).

Within Metro Manila - 2 days
Outside Metro Manila 3-4 days
Outside the Philippines - 4-8 days*

*Other destination countries may have longer delivery time. These countries are: Belarus, Bhutan, Brazil, Bulgaria, Cyprus, Egypt, Fiji, Hungary, Iceland, Iran, Jordan, Maldives, Oman, Pakistan, Poland, Romania, Russian Federation, Slovenia, Solomon Islands, South Africa, Turkey, Ukraine, UAE and Yemen.

7-15 days to the following countries:

Bolivia
Bosnia
Botswana
Burundi
Canary Islands
Cayman Islands
Central African Repl
Chad
Chile
Colombia
Cook Islands
Costa Rica
Croatia
Czech Republic
Djibouti
Dominia
Domican Rep
Ecuador
El Salvador
Equatorial guinea
Eritea
Ethopia
French Guiana
French Polynesia
New Caledonia
Netherland Antilles
Namibia
Mozambique
Morocco
Montserrat
Monaco
Micronesia
Mexico
Mauritius
Mauritania
Martinique
Marshall Islands
Malta
Liechtenstein
Lesotho
Lebanon
Latvia
Kiribati
Kenya
Jamaica
Ivory Coast
Iraq
Honduras
Haiti
Guyana
Guinea-bissau
Guatamela
Guam
Guadelope
Grenada
Gibratlar
Ghana
Georgia
Gambia
Nicaragua
Niger
Nigeria
Paraguay
Peru
Puerto Rico
Reunion Island
Rwanda
Seychelles
Slovakia
St Kitts and Nevis
St Lucia
St Vincent
Suriname
Syria
Togo
Trinidad and tobago
Tunisia
Turks and Caicos Is
Uganda
Uruguay
Vanuatu
Wallis and Futunals
Yemen
Zambia
Zimbabwe

What is the current Php exchange rate?

per Paypal, USD1 = Php39.7083

What is Storenvy?

This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.